By Me values the satisfaction of our customers and is committed to providing a pleasant and hassle-free shopping experience. Therefore, we have created this Exchange, Cancellation and Return Policy to clarify the rights and procedures regarding exchanges and returns of products purchased through our website.

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1. Consumer Rights

In accordance with the Brazilian Consumer Protection Code (Law No. 8,078/90), you have the right to exchange or return a purchased product within 7 calendar days from the date of receipt if the product has a defect or does not meet your expectations.

In addition, we offer an exchange policy that goes beyond the legal requirements, with a focus on providing the best possible customer experience.

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2. Right of Withdrawal

Customers have the right to cancel their purchase within 7 calendar days after the purchase date made through our website, without having to provide a reason.

The amount paid for the product will be fully refunded, including shipping costs. Refunds are processed within 7 to 15 business days.

Important: For personalized products that are already in the production process, cancellation will not be possible.

After the products have been received, cancellation will not be permitted. However, exchanges are allowed in cases of manufacturing defects, with the customer having a maximum period of 45 days to return the product.

In such cases, the customer must contact our Customer Service Center to receive information about the return procedures.

The solution will generally involve returning the product and producing a new item with the necessary corrections, provided that the error was not caused by an incorrect choice made by the customer at the time of purchase.

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3. Conditions for Exchange or Return

To request an exchange or return, the product must meet the following conditions:

• The product must not have been washed or damaged.

• The product must have been used within 45 days from the delivery date.

• The product must be returned in its original packaging, with all tags intact and all accompanying items included, such as the box and accessories.

• The product must be returned within the stipulated period of 45 days from the delivery date.

• The product must have been purchased through our official website.

• By Me will cover the shipping costs for the defective product and the shipment of the replacement product.

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4. Exchange and Return Process

To request an exchange or return, please follow the steps below:

Step 1: Exchange or Return Request

Contact us via WhatsApp at +55 (11) 95930-0025, providing the order number, the reason for the exchange or return, and the product details, including product code, model, color, and size.

Step 2: Exchange or Return Authorization

After receiving the request, our team will review it and, if approved, will send you the instructions for returning the product.

Step 3: Product Shipment

For returns or exchanges, the product must be shipped to the address provided by our team, using the carrier indicated or authorized by us.

Step 4: Receipt and Inspection

Once the returned product is received, our team will inspect its condition.

If the product meets the established conditions, the exchange or return will be processed.

Step 5: Refund or Shipment of the Replacement Product

• If the exchange is authorized, we will ship the replacement product within the stipulated timeframe.

• Cancellation and refunds are not available for personalized products that are already in production or have been delivered, as these products are made to order and are exclusive to the customer.

• Exchanges are permitted in cases of manufacturing defects, with the customer having a maximum period of 45 days to return the product.

Step 6: Reasons for Denial of an Exchange or Return

Exchanges or returns will not be accepted in the following situations:

• Products that have been improperly used, washed, damaged, or altered in any way;

• Products that are not returned in their original packaging, without tags, or without the additional items originally included;

• Personalized products that were produced according to the customer's specifications;

• Products purchased during promotions, sales, or with special discounts that are expressly non-exchangeable, except in cases involving defects.

7. Shipping Costs

Exchange Due to Defect or Shipping Error

By Me will cover the shipping costs for returning the defective or incorrectly shipped product and for sending the correct replacement product.

8. Refunds

• Refunds will only be issued for cancellations made within 7 days of the purchase, using the same payment method used for the original purchase, subject to the processing time established by the payment provider.

• The refund period may vary depending on the payment method used, but will not exceed 15 business days.

9. Contact for Exchanges and Returns

If you have any questions or need to request an exchange or return, please contact us through the following channel:

Phone/WhatsApp: +55 (11) 95930-0025

By Me is committed to ensuring that your shopping experience is the best possible and to resolving any issues quickly and efficiently.

If you need assistance, please do not hesitate to contact us.